Privacy Policy

1. Introduction

DuroCrete Concrete Solutions ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and postal address when you submit our contact form or request a quote.
• Project Information: Details about your concreting project, including location, scope, and specifications.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring sources.
• Device Information: Browser type, operating system, and IP address for analytics purposes.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver our concreting services
• Communicate with you about your project
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third parties who assist us in operating our website or conducting our business (e.g., web hosting, analytics).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience. We use Google Analytics to understand how visitors interact with our site. You can control cookie preferences through your browser settings.

7. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Last Updated: January 2026